Overview:

We’re looking for a skilled IT Support Technician to provide top-notch technical support to our clients.
In this role, you’ll troubleshoot, resolve, and document a wide range of IT issues, working remotely and onsite to keep client systems optimized.
A strong communicator with a genuine passion for technology, you’ll be the first point of contact, ensuring client needs are met promptly and effectively.
This position is a blend of technical know-how and customer service excellence, requiring someone who’s ready to roll up their sleeves and make an immediate impact.

Requirements:

Education: High School Diploma
Experience: Minimum of 1-2 years in an IT support role, ideally within an MSP environment.
Certifications: A+, Network+, or similar certifications preferred.
Technical Skills:
-Proficient in Windows & macOS.
-Familiarity with cloud platforms (e.g., Microsoft 365, Azure) and remote support tools.
-Strong understanding of network fundamentals, firewalls, and VPNs.
-Experience with Active Directory and Group Policy management.

Soft Skills:
Excellent communication and interpersonal skills.
Strong troubleshooting abilities and a customer-service-oriented approach.
Ability to work independently and as part of a team.

Job Description:

○ Technical Support ○

Diagnose, troubleshoot, and resolve hardware, software, and network issues for clients.
Provide both remote and onsite technical support as required.
Document and track all incidents, requests, and resolutions in the ticketing system.

○ Systems Management ○

Assist with setup, installation, and configuration of desktop computers, servers, printers, and other peripherals.
Monitor and maintain client systems, performing regular updates and backups.
Implement and follow best practices for IT security, data protection, and compliance.

○ Client Interaction ○

Communicate with clients in a professional, friendly manner to understand their issues and provide effective solutions.
Ensure timely follow-ups and proactive management of client issues and inquiries.
Educate clients on best practices, providing guidance on basic troubleshooting techniques.

○ Continuous Improvement ○

Stay updated on the latest technology trends, tools, and best practices in IT support.
Participate in team meetings and contribute to ongoing process improvements.
Work collaboratively with team members to resolve complex technical issues.

Compensation:

○ Based on experience; starting from $35.00/hr to $45.00/hr

Application:

To apply please submit your resume and optionally, your cover letter, to the following address.
Apply