Technical Support Specialist
Full-time
Daajing Giids, Haida Gwaii
2+ years
$35+/hr
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Join our team to provide exceptional technical support to our clients, troubleshooting hardware and software issues while maintaining high customer satisfaction in our beautiful island community.
Responsibilities
- Provide first-line technical support to clients via phone, email, and in person
- Troubleshoot and resolve hardware, software, and network issues
- Document all support interactions and maintain accurate records
- Perform basic system maintenance and updates
- Assist with IT equipment setup and configuration
Requirements
- 2+ years of technical support experience
- Strong knowledge of Windows and basic networking concepts
- Excellent problem-solving and communication skills
- Customer service oriented with a positive attitude
- Ability to work independently and as part of a team
Compensation
- Starting at $35/hr, higher based on experience